TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.mamareset.co (the "Site"). This Site is owned and operated by Ashley Dorner. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property
All content published and made available on our Site is the property of Ashley Dorner and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Accounts
When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

Subscription Boxes.

The following services are available on our Site:

Wellness events.

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

To cancel your subscription, please follow these steps: Cancellation Policy
You can cancel your subscription at any time through your account portal or by contacting us at info@mamareset.co.

Billing: Cancellations must be made at least 7 days before your next billing date to avoid being charged for the following month.

No refunds are issued for late cancellations.

Pause Option: Need a break? You can also pause your subscription once per 6 month period.

Payments
We accept the following payment methods on our Site:

Credit Card;
PayPal; and
Debit.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

Standard Shipping (Canada Post / Courier)

Cost: Calculated at checkout

Delivery Time: 5–7 business days after dispatch

Tracking: Tracking number provided via email once your order ships

Edmonton Only – Free local pickup available on select dates or for event attendees

Optional: $5 flat rate for local hand delivery within Edmonton city limits (depending on availability).

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds
Refunds for Goods
Refund requests must be made within 7 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

Good is broken.

Refunds do not apply to the following goods:

Digital products;
Items a part of the subscription box, unless an item is damaged; and
Opened, used, or customized items.

Refunds for Services
We provide refunds for services sold on our Site as follows:

All service bookings are non-refundable. If you’re unable to attend an event or use a service, you may request a credit to be used toward a future service, provided you notify us at least 48 hours in advance.

Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
Contact Us First
Email info@mamareset.co within 7 days of delivery. Please include:

Your full name

Order number

A description of the issue

Clear photos if the item is damaged

Wait for Approval
We’ll review your request and confirm if your item is eligible for return. Once approved, you’ll receive return instructions and the return shipping address.

Package Your Return
Repack the item securely in its original packaging (if possible). Be sure it’s unused and in original condition.

Ship It Back
You are responsible for covering return shipping costs (unless the item was damaged or sent in error). We recommend using a trackable shipping method.

Refund Processing
Once we receive and inspect your return, we’ll issue your refund within 5–10 business days to the original payment method. You’ll get an email confirmation once it’s processed.

Consumer Protection Law
Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability
Ashley Dorner and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Ashley Dorner and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the Province of Alberta.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

(780) 699-9469
info@mamareset.co

You can also contact us through the feedback form available on our Site.

Effective Date: June 10, 2025